Fast-food chain Wendy's has teamed up with Google to create an AI chatbot that can take drive-thru orders. Set to debut at a restaurant in Columbus, Ohio, the application is based on Google's vast language model, along with personalised additions that reflect Wendy's menu items and how customers commonly refer to them. The AI will suggest additional items to customers and produce more efficient and personalised service at the company's drive-thru locations. Wendy's frames the project as a way to reduce customers' waiting times and automate tasks rather than replace human workers.
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Google joins Wendy’s to train AI chatbot for drive-thru orders
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